Delivering your artwork.
Shipping
Australian Shipping
Standard shipping is free in Australia for all artwork without a frame. If you would like professional framing done I will add the shipping cost.
International Shipping
International shipping is $20 Australian dollars for any unframed artwork, and $35 if sent sent express. I recommend express shipping as it reduces the likelihood of damage. I don’t ship framed art internationally.
The timeframe for international delivery varies by country - please visit Australia Post for an estimate. For come countries, customs clearance can add a significant amount of time. The buyer will need to cover any additional taxes or charges applied in their country before the artwork can be delivered.
When will it arrive?
Allow for up to three weeks for delivery in Australia. This includes the time to prepare the artwork and Australia Post delivery timeframes. Most artwork will arrive sooner, within two weeks or less. Please let me know if you are hoping for a particular date.
Fine art prints are made to order and take up to seven days to prepare. My fine art printer will do a rush order for a fee — please contact me for details on the additional cost.
Delivery for international orders will vary by country. Sometimes additional time is needed for customs clearance.
Packaging
Artwork on paper that is larger than A3 size will be sent rolled in a tube for safer transit. Artwork smaller than A3 will usually be sent flat in a rigid mailer. Paintings on board or canvas will be carefully packaged in cardboard.
Returns
Damaged Items
If your artwork arrives damaged, please contact me for a refund. The cost is covered by postage insurance. I will need photos of the damaged art and packaging, so please don’t throw it away until I have the details to make the claim.
Refund Policy
I want you to love your artwork. If for any reason you are dissatisfied, return it to me for a full refund. Please contact me within five days of receiving your order if you would like a refund. You’ll need to pack the artwork safely, in the condition it arrived in, and cover the return shipping cost.